Warranty Coverage and Replacement Policy
At Esseti SRL, we are committed to delivering high-quality products backed by a reliable warranty program designed to ensure your satisfaction and peace of mind.
All electrical products purchased through bricomadex.com include a 2-year warranty, starting from the date of delivery.
If you have selected the optional 1-year extended warranty, your total coverage period will be extended to 3 years.
If any electrical component fails due to a manufacturing defect within the warranty period, we will provide a replacement at no additional cost.
The warranty does not apply in the following situations:
Damage caused by accidents, misuse, or physical impact
Normal wear and tear due to regular use
Issues resulting from improper installation, negligence, or incorrect handling
To submit a warranty claim, please email us at: info@bricomadex.com
You will receive an automatic confirmation email. Please reply to that message with a short video clearly demonstrating the issue (e.g., the product not turning on, not charging, or malfunctioning during use).
If video evidence cannot be provided, or if the video does not clearly show the issue, we may ask you to return the item to our warehouse for further inspection.
Important: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns are not accepted.
Only warranty claims that meet the conditions described above will be considered valid.
We aim to process all claims promptly and fairly.
For more information, please refer to our [General Terms and Conditions] and [Cookie Policy], available in the footer of bricomadex.com.