At SOGECO SRL, owner of the website bricomadex.com, we are dedicated to providing high-quality, reliable products. To ensure your peace of mind, every purchase is supported by a transparent warranty program that protects you against manufacturing defects and gives you confidence with every order.
All electrical products purchased from bricomadex.com are covered by a 2-year legal warranty, beginning on the date of delivery.
If you selected the 1-year extended warranty option at the time of purchase, your coverage is automatically extended to a total of 3 years.
The warranty applies exclusively to manufacturing defects.
If an electrical component fails under normal and proper use during the warranty period, we will replace the product at no additional cost.
In cases where replacement is not possible, we may offer an equivalent product or provide an alternative solution of equal value.
The warranty does not apply in the following situations:
Damage caused by accidents, misuse, or external impacts (such as drops or shocks)
Normal wear and tear resulting from regular usage
Malfunctions caused by incorrect installation, negligence, or improper handling
Modifications or repairs carried out by unauthorized third parties
Damage due to environmental factors (humidity, heat, or liquid exposure)
To submit a warranty claim, please contact our support team at:
Email: info@bricomadex.com
You will receive an automatic confirmation email. To help us review your case quickly, please reply to that email with the following:
A short video clearly showing the defect (for example, the product not powering on, not charging, or not functioning correctly)
If video evidence cannot be provided or is insufficient, we may request that the product be shipped back to our warehouse for a full inspection
⚠️ Please note: unless the defect is confirmed to be a manufacturing fault covered by warranty, return shipping costs are the responsibility of the customer.
All warranty claims are carefully evaluated by our technical team. Claims will only be approved if they fully comply with the conditions outlined in this policy.
We aim to provide a resolution promptly and fairly. Approved claims will result in:
Replacement of the defective product, or
An equivalent replacement product, or
Another solution as agreed with the customer (e.g., partial refund if replacement is not possible)
For further details regarding your rights and obligations, please refer to:
General Terms and Conditions
Cookie Policy
Privacy Policy
These documents are permanently available in the footer section of our website.