Right of Withdrawal Policy
In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, customers have the right to withdraw from a purchase without providing any reason, within 14 calendar days from the date they receive the goods.
You may cancel your order within 14 days from the day you (or someone authorized by you, other than the carrier) took physical possession of the goods.
To exercise your right of withdrawal, please send us a clear written statement by email or postal mail. You may (but are not required to) use the sample withdrawal form below.
(Only complete and send this form if you wish to cancel the contract)
To:
Esseti SRL
Via Massa Avenza 38/B – 54100 – Massa (MS), Italy
Email: info@bricomadex.com
VAT Number: IT01402600470
I hereby notify you of my withdrawal from the purchase of the following item(s):
Ordered on: _________________________
Received on: _________________________
Customer Name: _________________________
Customer Address: _________________________
Signature (if sent by post): _________________________
Date: _________________________________
Once we receive your withdrawal request, we will process a full refund within 14 days, including the cost of standard shipping (excluding any additional charges for express or special delivery services).
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed. No administrative fees will be charged.
You must return the items within 14 days of submitting your cancellation notice. Returns are considered timely if the goods are shipped before the 14-day period expires.
Items must be returned in their original condition and packaging. Unless the return is due to a fault or an error on our part, the return shipping cost is your responsibility.
The right of withdrawal does not apply to:
Custom-made or personalized items
Sealed products that have been opened and are not suitable for return due to health or hygiene reasons
Perishable goods or items with a short shelf life
Audio, video, or software products once the seal is broken
Newspapers, magazines, or similar publications
Returned products must be unused, undamaged, and include all original packaging, labels, and safety seals.
If the item has been handled in a way that reduces its value, we reserve the right to apply a partial refund.
Please ensure that items are securely packaged to avoid damage during return shipping.
Please note: As the buyer, you are responsible for any decrease in the product’s value caused by handling beyond what is necessary to assess its nature, characteristics, or functionality.
If you have any questions regarding your right of withdrawal, returns, or cancellations, please don’t hesitate to contact us:
Esseti SRL
Via Massa Avenza 38/B – 54100 – Massa (MS), Italy
Email: info@bricomadex.com