At SOGECO SRL, operating the website bricomadex.com, we respect your rights as a consumer. In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, all customers have the right to withdraw from a purchase within 14 days from the date they receive the goods, without having to provide any reason.
We are proud to serve customers across all European Union countries, and this withdrawal right applies to every order shipped throughout Europe.
You may cancel your order within 14 calendar days starting from the day you, or a third party designated by you (other than the carrier), take physical possession of the goods.
To exercise this right, you must send us a clear written statement of your decision (by email or postal mail). Although not required, you may use the sample withdrawal form provided below.
(Complete and return this form only if you wish to cancel the contract)
To:
SOGECO SRL
Località Bandone 1/G
10082 Cuorgnè (TO), Italy
Email: info@bricomadex.com
VAT Number: IT0526700018
I hereby notify you of my withdrawal from the purchase of the following item(s):
Ordered on: __________________________
Received on: __________________________
Customer Name: ________________________
Customer Address: ______________________
Signature (only if sent by post): _____________
Date: __________________________________
Once we receive your withdrawal notice, we will issue a full refund within 14 days. Refunds include the cost of standard delivery (excluding any supplementary fees for express or special delivery methods).
Refunds will be processed using the original payment method, unless another arrangement has been agreed. No administrative fees will be charged.
You must return the goods to us within 14 days of sending your cancellation notice. The return will be considered valid if the goods are shipped before the 14-day deadline.
Returned products must be:
In original condition
Complete with packaging, manuals, labels, and safety seals intact
Unless the return is due to a defect or an error on our part, the return shipping costs are the responsibility of the customer.
The right of withdrawal does not apply to the following categories:
Personalized or custom-made products
Sealed goods not suitable for return for health or hygiene reasons once opened
Perishable items or goods with a short shelf life
Audio, video, or software products once unsealed
Newspapers, magazines, or similar publications
Returned items must be unused, undamaged, and complete with all original packaging. If an item has been handled in a way that diminishes its value, we may reduce the refund accordingly.
Please ensure that goods are securely packaged to prevent damage during transit.
As the buyer, you are responsible for any decrease in the value of the goods resulting from handling beyond what is reasonably necessary to verify their nature, characteristics, and functioning.
If you have any questions about your right of withdrawal, cancellations, or return procedures, please contact us:
SOGECO SRL
Località Bandone 1/G
10082 Cuorgnè (TO), Italy
Email: info@bricomadex.com