Product Issues and Dispute Resolution
If your order arrives with missing items, visible damage, or does not meet your expectations, please notify us within 48 hours of receiving your package by emailing info@bricomadex.com.
You will receive an automatic confirmation. Kindly reply to that message with clear photos showing:
The outer packaging
The shipping label
The items received
Any visible damage or discrepancies
We handle these cases promptly and will work to find a swift and fair solution. Thank you for your cooperation and understanding.
If a product does not work as expected despite correct usage, please contact our support team at info@bricomadex.com.
After receiving our automatic response, please reply with photos or a short video clearly demonstrating the issue—for example, the product being powered on, charged, or in use.
If providing video is not possible, we may request that you return the item to our warehouse for a full inspection.
Please note: Return shipping costs are the customer’s responsibility. We do not accept cash-on-delivery (COD) returns.
If you are not satisfied with the outcome and no agreement is reached, you may escalate the matter via the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Only claims that fully comply with the conditions outlined above will be considered for further review.
For more information, please refer to our [Terms and Conditions] and [Cookie Policy], available in the footer of any page on bricomadex.com.