At SOGECO SRL, owner of the website bricomadex.com, we take product quality and customer satisfaction very seriously. If you encounter problems with your delivery or with a product you have purchased from us, the following procedures apply.
If your order arrives incomplete, damaged, or different from what you expected, you must notify us within 48 hours of receiving the package by writing to info@bricomadex.com.
After we receive your message, you will be sent an automatic confirmation. To allow us to process your request efficiently, please reply to that confirmation email and include the following:
A clear photo of the outer packaging
A photo of the shipping label on the package
Pictures of all the items you received
Photos showing any damage, defects, or missing products
We handle all delivery-related reports with priority and will work to resolve your issue as quickly and fairly as possible.
If a product purchased from bricomadex.com does not function correctly despite proper use, please contact our support team at info@bricomadex.com.
After receiving our automatic confirmation, please reply with:
Photos or a short video clearly showing the problem (for example, the product being powered on, charging, or in use).
If photos or video evidence are insufficient to confirm the malfunction, we may request that the product be returned to our warehouse for a complete inspection.
⚠️ Please note: unless the defect is confirmed as a manufacturing fault or covered under warranty, return shipping costs are the responsibility of the customer.
We always aim to resolve every issue directly and to the satisfaction of our customers. However, if you are not satisfied with the solution provided and no agreement is reached, you retain the right to escalate your complaint using the consumer protection mechanisms available under European Union regulations.
Only claims that meet the conditions outlined in this policy will be considered for further review.
For more details about your rights and obligations, please refer to the following documents available on our website footer:
Terms and Conditions of Use
Cookie Policy
Privacy Policy